Payment & Refund Policy – Sri Tirumala Housing Pvt. Ltd.

Last Updated: January 2025

This Payment & Refund Policy explains how payments are processed and under what circumstances refunds are applicable.

1. Payment Methods

We accept:

• • • UPI / Bank Transfer
    • Cheque / DD
    • Online Payment Gateway
    • Cash (as permitted by law)

2. Booking Amount

• • • A booking amount is required to reserve a plot.
    • Booking is confirmed only after issuing an official receipt.
    • Booking amount is non-refundable, unless stated otherwise in a specific agreement.

3. EMI / Installment Payments

• • • Installments must be paid on or before the due date.
    • Late payments may lead to penalties, interest, or cancellation as per agreement.
    • If EMI is discontinued, the plot may be put back into availability.

4. Refund Rules

Refunds may be applicable only in the following cases:

• • • If the project is legally cancelled by authorities.
    • If a payment is deducted twice due to technical error.
    • If the customer cancels within 24 hours of booking (only for website-based bookings).

Refund Exclusions

Refunds will NOT be provided for:

• • • Change of mind after 24 hours
    • Personal financial issues
    • Delayed paperwork due to customer
    • Failure to obtain loan approval
    • No-show at registration or documentation

5. Refund Process

• • • Eligible refunds will be processed within 7–14 working days.
    • Refund will be credited through the same payment method used for the transaction.
    • The customer must provide valid ID and payment proof.

6. Payment Disputes

Any disputes or clarifications must be raised within 72 hours of payment via:

📞 +91-95821-22999
📧  support@sritirumalahousing.in